Privacy Policy

This website (https://drsurabhimathur.com) is operated by the practice of Dr. Surabhi Mathur, psychiatrist, 1st Floor, 28 Shiv Shakti Nagar, near Bharat School, Nirman Nagar, Jaipur, Rajasthan 302019. This policy explains how we handle personal data in line with the Digital Personal Data Protection Act, 2023 and applicable medical confidentiality obligations.

When you call, message us on WhatsApp or use the appointment form, we receive the details you choose to share, such as your name, phone number, preferred appointment time and a short description of your concern. The appointment form does not store anything on this website; it opens WhatsApp so you can send the message yourself.

If you comment on a blog article, your name, email address and comment are stored by our blog system. Your email address is never published.

We use Google Analytics to understand how visitors use the website (pages viewed, approximate location, device type). This information is aggregated and does not identify you personally.

We use your details only to respond to your enquiry, arrange and manage appointments, provide care, and improve this website. We do not sell or rent personal data, and we do not use your health information for marketing.

Information shared during consultations is treated as strictly confidential medical information. It is disclosed only with your consent, when required by law, or when necessary to prevent serious harm to you or others.

We use trusted providers to run this website and communicate with you, including our website host, WhatsApp (Meta) for messages, and Google for analytics. They process data only as needed to provide their services.

Enquiry messages are kept only as long as needed to respond and arrange care. Medical records are retained for the period required by law and professional guidelines.

You may ask to access, correct or delete personal data we hold about you, withdraw consent, or raise a grievance, subject to legal and medical record-keeping requirements.

To make a request, email info@drsurabhimathur.com or call 72404-45656. We will respond within a reasonable time.

We may update this policy from time to time. The latest version will always be available on this page.